Shop With Confidence
30 Day
Money Back Guarantee
If you're not completely happy with your order, simply get in touch within 30 days of delivery and we'll help arrange a refund or replacement.
📅
30 Days
Plenty of time to try your products.
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Tried It?
Tested products can still qualify for a refund.
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Faulty Order
We'll cover return shipping for damaged or incorrect items.
✓
Easy Process
Just contact us and we'll guide you through everything.
What Happens Next?
Refund Processing & Conditions
⏱️
3–5 Working Days
Once your return has been received and checked, refunds are usually processed within 3–5 working days back to your original payment method.
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Processed after inspection
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Returned to original payment method
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Bank processing times may vary
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Return Conditions
✓
Products can be tried and still qualify
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Faulty, damaged or incorrect items are fully covered
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Significantly used or emptied products may not qualify
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Change-of-mind returns require the customer to cover return postage
Returns Made Simple
How To Request A Return
Just send us a quick message with your order details and we’ll guide you through the next steps.
1
Email Us
Contact us within 30 days of receiving your order.
2
Include Details
Send your name, order number and reason for return.
3
Send It Back
We’ll explain where to send your item if a return is needed.
4
Refund Sent
Once checked, your refund will be processed back to your original payment method.
Email: hello@petperfumecompany.co.uk
Still Need Help?
We’re Here To Help
Not sure whether your order qualifies for a return? Send us a quick message with your order number and we’ll guide you through the next steps.
Contact Us
Or email us at hello@petperfumecompany.co.uk